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Hoi An Hotel, Hoian, Vietnam Hoi An Hotel, Hoian, Vietnam
Cancellations

Late check out policy:
For late check-outs between 12 noon and 5 pm, 50% of the room rate is charged. After 5 pm, the charge s 100% of the room rate. Please also note that late check-outs are subject to availability.

Policy on children staying with parents:
Accommodation is free for one child (under 12) sharing the room with parents, without an extra bed. For the second child (under 12) and no extra bed, the charge is US $ 10 per night. The hotel provides baby cots free of charge.

Cancellation Policy:
Guests should notify cancellations at least seven days before their arrival date.

If a cancellation is notified less than four to six days before arrival date, then guests lose 50% of the total cost. If, however, a cancellation is notified within three days from the arrival date, guests lose 100% of the cost. The same applies to no-shows.

 

Mrs. Huynh Thi Minh - Sales Manager
The Hotel has 120 staff members. All staff have been trained professionally in schools specializing in tourism in Ho Chi Minh City and Hue.

All staff have experience in serving foreign and Vietnamese guests. The hotel was awarded Top Ten Best Hotel in 1999, 2001, 2002, 2003, and 2004 by Viet Nam National Administration of Tourism and Best Service Hotel in 2004 by The Guie magazine.

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